By accessing or using Solva AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use the Service.
1.1 Parties
"Company", "We", "Us": Solva AI (operated by [Your Business Name])
"User", "You", "Customer": Individual or entity using Solva AI
1.2 Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement.
2. Description of Service
Solva AI provides an AI-powered customer support platform that:
Responds to customer inquiries automatically
Integrates with websites, email, and social media
Captures leads and manages conversations
Provides analytics and reporting
Offers human handoff capabilities (on eligible plans)
Service Availability: We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance may occur with reasonable notice.
3. Subscription Plans & Pricing
Plan
Monthly
Annual (17% off)
Conversations
Starter
$99/month
$990/year
500/month
Growth
$299/month
$2,990/year
2,500/month
Managed
$799/month
$7,990/year
Unlimited
Free Trial
Duration: 14 days from account creation
Features: Full access to Starter plan features
Payment Method: Not required for trial
Conversion: Automatically converts to paid plan unless cancelled
4. Payment & Refunds
Refund Policy
Monthly Plans: Pro-rated refunds for unused portion
Annual Plans: Pro-rated refunds minus 20% early termination fee
Trial Period: Full refund within first 14 days
Service Credits: Offered for extended outages (>4 hours)
Cancellation
Cancel anytime from your dashboard
Service continues through end of billing period
No cancellation fees
Data export available for 90 days post-cancellation
5. Acceptable Use
Prohibited Activities
You may NOT use Solva AI to:
Send spam, unsolicited messages, or harassment
Distribute malware, viruses, or harmful code
Violate any applicable laws or regulations
Infringe intellectual property rights
Engage in fraudulent or deceptive practices
Promote hate speech or discrimination
AI Responsibility: You are responsible for AI-generated responses. Review and customize AI responses for your brand. Do not use for legal, medical, or financial advice.
6. Data & Privacy
We Collect
Account information (name, email, company)
Payment information (processed by Stripe)
Usage data and analytics
Customer conversation data
We Do NOT
Sell your data to third parties
Share data without consent (except legal requirements)