Solva AI ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI customer support platform.
Key Principle: We collect only what we need, use it only for legitimate purposes, and never sell your data to third parties.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, company name, password
Payment Information: Credit card details (processed securely by Stripe)
Business Information: Website URL, industry, company size
Knowledge Base: Articles, FAQs, documentation you upload
Communications: Support tickets, emails, feedback
2.2 Information Collected Automatically
Usage Data: Features used, time spent, actions taken
Device Information: IP address, browser type, operating system
Conversation Data: Customer interactions with your AI agent
We share data with trusted third parties who help us operate:
Stripe: Payment processing
Cloudflare: Security, CDN, DNS
Hosting Provider: Server infrastructure
Email Service: Transactional emails
Analytics: Usage tracking (anonymized)
Legal Requirements
We may disclose data when required by law:
Court orders, subpoenas, legal process
Law enforcement requests
Protection of our rights and safety
Prevention of fraud or illegal activity
Business Transfers
In case of merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction. You will be notified before data becomes subject to a different privacy policy.
5. Data Security
Security Measures
Encryption: All data encrypted in transit (HTTPS/TLS)
Access Controls: Role-based permissions, user isolation
Regular Audits: Security assessments and penetration testing
Backups: Daily encrypted backups with 7-day retention
Monitoring: 24/7 system monitoring and alerting
Your Responsibility: Keep your password secure, enable two-factor authentication when available, and notify us immediately of unauthorized access.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide instructions for protective measures.
6. Your Privacy Rights
GDPR Rights (EU/UK Residents)
Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion ("right to be forgotten")
Portability: Export your data in machine-readable format
Restriction: Limit how we process your data
Objection: Object to certain processing activities
Withdraw Consent: Revoke previously given consent
CCPA Rights (California Residents)
Know: What personal information is collected
Delete: Request deletion of personal information
Opt-Out: Opt out of sale of personal information (we don't sell)
Non-Discrimination: Equal service regardless of privacy choices
How to Exercise Rights
Contact us at [email protected] with your request. We will respond within 30 days.
7. Data Retention
Retention Periods
Active Accounts: Indefinitely (as needed for service)
Cancelled Accounts: 90 days (exportable during this period)
Deleted Data: Permanently removed within 30 days
Payment Records: 7 years (tax/legal requirements)
Logs: 30 days (security and debugging)
Data Export
You can export your data anytime from your dashboard:
Knowledge base articles (JSON, CSV)
Conversation history (JSON)
Analytics data (CSV)
Account information (JSON)
8. Cookies & Tracking
Cookies We Use
Essential: Authentication, security (required)
Functional: Preferences, settings (optional)
Analytics: Usage patterns (optional, anonymized)
Your Choices
Most browsers allow you to control cookies through settings. However, disabling essential cookies may prevent the Service from functioning properly.
9. Children's Privacy
Solva AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.
10. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate safeguards: