Resolved - We successfully completed the scheduled database upgrade. All services are now running on the improved infrastructure with better performance and reliability.
Duration: 2 hours (2:00 AM - 4:00 AM UTC) | Impact: Minimal (degraded performance during maintenance window)
Resolved - We experienced increased API latency for approximately 45 minutes due to a spike in traffic. The issue was resolved by scaling our infrastructure. No data was lost and all conversations were processed successfully.
Duration: 45 minutes | Impact: Slower response times