Solva AI ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI customer support platform.
Key Principle: We collect only what we need, use it only for legitimate purposes, and never sell your data to third parties.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, company name, password
Payment Information: Credit card details (processed securely by Stripe)
Business Information: Website URL, industry, company size
Knowledge Base: Articles, FAQs, documentation you upload
Communications: Support tickets, emails, feedback
2.2 Information Collected Automatically
Usage Data: Features used, time spent, actions taken
Device Information: IP address, browser type, operating system
Conversation Data: Customer interactions with your AI agent
With your explicit consent, we may send you text (SMS) messages about your booking or Solva AI product information. We only message numbers you provide and only after you opt in.
Message and data rates may apply. You can opt out at any time by replying STOP to any message; you will receive no further texts after opting out.
Reply HELP for help. To change your preferences, contact us at [email protected].
Your consent is separate from our Privacy Policy and can be withdrawn at any time without affecting other services.
4. Data Sharing & Disclosure
Service Providers
We share data with trusted third parties who help us operate:
Stripe: Payment processing
Cloudflare: Security, CDN, DNS
Hosting Provider: Server infrastructure
Email Service: Transactional emails
Analytics: Usage tracking (anonymized)
Legal Requirements
We may disclose data when required by law:
Court orders, subpoenas, legal process
Law enforcement requests
Protection of our rights and safety
Prevention of fraud or illegal activity
Business Transfers
In case of merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction. You will be notified before data becomes subject to a different privacy policy.
5. Data Security
Security Measures
Encryption: All data encrypted in transit (HTTPS/TLS)
Access Controls: Role-based permissions, user isolation
Regular Audits: Security assessments and penetration testing
Backups: Daily encrypted backups with 7-day retention
Monitoring: 24/7 system monitoring and alerting
Your Responsibility: Keep your password secure, enable two-factor authentication when available, and notify us immediately of unauthorized access.
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide instructions for protective measures.
6. Your Privacy Rights
GDPR Rights (EU/UK Residents)
Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion ("right to be forgotten")
Portability: Export your data in machine-readable format
Restriction: Limit how we process your data
Objection: Object to certain processing activities
Withdraw Consent: Revoke previously given consent
CCPA Rights (California Residents)
Know: What personal information is collected
Delete: Request deletion of personal information
Opt-Out: Opt out of sale of personal information (we don't sell)
Non-Discrimination: Equal service regardless of privacy choices
How to Exercise Rights
Contact us at [email protected] with your request. We will respond within 30 days.
7. Data Retention
Retention Periods
Active Accounts: Indefinitely (as needed for service)
Cancelled Accounts: 90 days (exportable during this period)
Deleted Data: Permanently removed within 30 days
Payment Records: 7 years (tax/legal requirements)
Logs: 30 days (security and debugging)
Data Export
You can export your data anytime from your dashboard:
Knowledge base articles (JSON, CSV)
Conversation history (JSON)
Analytics data (CSV)
Account information (JSON)
8. Cookies & Tracking
Cookies We Use
Essential: Authentication, security (required)
Functional: Preferences, settings (optional)
Analytics: Usage patterns (optional, anonymized)
Your Choices
Most browsers allow you to control cookies through settings. However, disabling essential cookies may prevent the Service from functioning properly.
9. Children's Privacy
Solva AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.
10. International Data Transfers
Your data may be processed in countries outside your residence. We ensure adequate safeguards:
EU Standard Contractual Clauses
Privacy Shield frameworks (where applicable)
Encryption and access controls
Regular compliance audits
11. Changes to This Policy
We may update this Privacy Policy periodically:
Material changes: 30 days notice via email
Minor updates: Notice on website
Effective date: Clearly stated at top
Continued use: Constitutes acceptance
We encourage you to review this policy regularly.
12. Contact Information
For Privacy Questions or Requests:
Email:[email protected] Data Protection Officer:[email protected] Mailing Address: Solva AI LLC, 195 Herzl Street Apt 1B, Brooklyn, NY 11212 Response Time: Within 30 days
EU/UK Representatives: If you're in the EU or UK and have privacy concerns, you can also contact your local data protection authority.